Frequently asked questions
What are your opening hours?
Our standard office opening hours are 9am till 5pm Monday to Thursday and 9am till 4.30pm on Friday. The offices close on Bank Holidays and public holidays.
How do I place an order?
You can either phone the office and speak to one of our customer service team on 0161 902 3030 or email email@example.com with the products and amounts that you want and your contact details and a member of our team will get back to you. Alternatively you can use our website quote basket to put together all the products you need and we will work out the cost and get in touch to make the order.
What happens if I order the wrong item?
If you realise that you have ordered the wrong item, please telephone the sales team immediately and advise them of the error in the order. They will then discuss the options available dependant on how far the order has been processed.
What happens if I’m not satisfied with the goods I have ordered?
If you are not totally satisfied with the products you have ordered please get in touch with us via phone or email firstname.lastname@example.org and request a call back. We can then help you with the problem, we have a 100% guarantee on every product we sell, if it is our fault we will put it right, no matter what.
Can I add items, change them or cancel an order once I’ve confirmed it?
You can add items to your order. As long as it has not been fully completed and left the warehouse we can then make the suitable adjustments and make sure you’re fully happy with the order. However if your order is own labelled, or a non-stock item that has been sourced especially for you, once the order has been placed, it cannot be changed or cancelled.
Can I place my order over the phone?
Yes, you can make your order directly with our customer service team and they will talk you through everything regarding costs, quantities or any queries you may have.
How do you protect my personal information?
We strictly follow the DPA (data protection act), every piece of your personal information is kept securely on our system and is never divulged with any other third party.
What should I do if my order isn’t delivered?
If you are awaiting an order that hasn’t arrived, please give the office a call on 0161 902 3030 and we will track your order and let you know exactly where it is and when it will arrive.
How do I exchange an item?
For stock items, as long as the item has not been used, opened or damaged we will take this back and replace with the preferred item. There will be a charge for collection however if the item has been ordered incorrectly by yourselves. For own branded/non stock items, unless faulty, we cannot exchange these.
How do I return an item or order?
If you have ordered an item in error, then unfortunately you will have to incur the cost of returning the goods. However if it is an error on our part, we will then arrange collection or ask you to return the item and we will refund the postage
Is there a time limit on exchange and returns?
All claims for shortages or incorrect goods must be made within 7 days, claims for damages must be made within 5 working days.
Can I check availability of stock online?
Unfortunately there is no facility to check stock levels online, however the majority of our products are stock items and if you call the office we will check on your particular line and let you know straight away.
Can I reserve stock or pre-order?
Yes, if you call the office and request a level of stock to be reserved for a future order, we will hold this stock until your order is complete.
What happens if any of my order is out of stock?
Are your first aid kits HSE compliant?
Yes, our first aid kits are HSE compliant and abide by health and safety standards to ensure you and your company stay on the right side of the law.
Where is your head office?
Our head office is situated in Manchester, close to M60 and Manchester Airport. The full address is Unit 2 Alpha Point, Bradnor Road, Manchester, M22 4TE.
Are your products used by the NHS?
The Steroplast Healthcare brand is trusted by the NHS because of its consistently high quality, tried and tested products and a reliable service ensuring improved patient care. It has been endorsed by healthcare professionals within hospitals, the emergency services and many other medical environments.
Are your wipes effective against viruses and diseases?
Yes, our range of PDI Sani-Cloth disinfection wipes are effective against many viruses and diseases.